FAQ

Emergency Call – 24/7

064 906 0045

Frequently Asked Questions

Our goal is to make your plumbing experience as simple and stress-free as possible. Browse through our frequently asked questions to learn more about our services, pricing, and how we can help you with your plumbing needs.

01

General Questions

Do you charge a call-out fee?

Yes, we charge a standard call-out fee, which includes travel to your location and the initial inspection. This will be explained upfront before any work begins.

What areas do you service?

We proudly serve Gordons Bay, Somerset West, and surrounding areas of Cape Town.

How quickly can you respond to a plumbing emergency?

In most cases, we aim to be at your location within 1–2 hours, depending on your area.

02

Services Info

Can you help with leak detection?

Yes, we use advanced equipment to detect hidden leaks in pipes, walls, and underground without unnecessary digging.

Do you install and replace geysers?

Yes, we repair, replace, and install geysers, including compliance with all plumbing and safety regulations.

Can you assist with bathroom or kitchen renovations?

Definitely. We handle the full plumbing side of renovations, from pipework to fixture installation, ensuring everything is compliant and functional.

Do you service blocked drains?

Yes, we clear blocked drains using specialized equipment to restore proper flow quickly and effectively.

03

Emergencies

What counts as a plumbing emergency?

Emergencies include burst pipes, overflowing toilets, geyser leaks, severe blockages, or anything causing water damage or loss of water supply.

Do you offer 24/7 emergency plumbing services?

Yes, we’re available around the clock for urgent plumbing issues. You can call us anytime, day or night.

How quickly can you respond to an emergency?

We aim to be on-site as quickly as possible. Response times depend on your location, but we always prioritize emergencies.

What should I do while waiting for the plumber to arrive?

If safe, turn off your water supply at the main shut-off valve to minimize damage. If it’s an electrical hazard, switch off power in the affected area.

Do you charge extra for after-hours services?

Yes. After-hours callouts are available, but they are charged at an increased rate due to the urgency and time of service.

Quick Service On Emergency Call – 24/7

We understand how stressful a plumbing emergency can be. That’s why our skilled plumbers are available day and night to deliver fast, professional assistance whenever you need it. From leaks to floods, we’ve got the tools, the expertise, and the commitment to get you back on track.

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